Privacy Policy

How we collect, use and protect your personal information

Last updated: November 2024

1. Introduction

Welton Property Ltd trading as HJW Gas and Plumbing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

2.1 Information You Provide

  • Contact details (name, phone number, email address)
  • Property address and access information
  • Service requirements and appointment preferences
  • Payment information (processed securely by third-party providers)

2.2 Information We Collect Automatically

  • Website usage data (pages visited, time spent, browser type)
  • IP address and location data
  • Device information

3. How We Use Your Information

We use your personal information to:

  • Provide gas, heating, and plumbing services
  • Schedule appointments and communicate about services
  • Process payments and maintain financial records
  • Comply with legal and regulatory requirements
  • Improve our services and website
  • Send service updates and important notifications

4. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To provide the services you've requested
  • Legal obligation: To comply with safety regulations and record-keeping requirements
  • Legitimate interests: To improve our services and communicate effectively
  • Consent: For marketing communications (where applicable)

5. Information Sharing

We may share your information with:

  • Regulatory bodies (Gas Safe Register, local authorities) as required by law
  • Insurance providers for liability coverage
  • Payment processors for transaction handling
  • Professional advisors (accountants, solicitors)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure storage of physical and digital records
  • Access controls and staff training
  • Regular security assessments
  • Encrypted data transmission

7. Data Retention

We retain your personal information for:

  • Service records: 6 years (as required by gas safety regulations)
  • Financial records: 7 years (as required by HMRC)
  • Website analytics: 26 months maximum
  • Marketing data: Until you opt out or we no longer need it

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where applicable)

9. Cookies

Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. You can control cookie settings in your browser.

10. Contact Information

For any privacy-related questions or to exercise your rights, contact us:

  • Email: harry@weltonproperty.co.uk
  • Phone: 07361 216937
  • Address: 39 Stein Road, Emsworth PO10 8LB

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Last updated" date.

12. Complaints

If you're not satisfied with how we handle your personal information, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.